Program Manager – Founder’s Office

Fairdeal.Market is a fast-growing B2B commerce platform enabling efficient trade between retailers and suppliers across categories. We are building a technology-driven marketplace that simplifies procurement and enables local retailers and suppliers to grow their businesses. We are looking for a Program Manager – Founder’s Office who can work closely with the Founder/CEO on high-priority business initiatives, strategic programs and cross-functional execution.

As a Program Manager – Founder’s Office, you will work directly with the Founder/CEO to drive critical business programs across Category, Supply, Operations, Sales, Product and Business teams. The role requires someone who is comfortable working in a fast-paced, high-growth environment, can independently solve ambiguous business problems, and has the ability to take an initiative from problem identification → planning → execution → tracking → closure.

You will be responsible for driving multiple strategic programs simultaneously and ensuring that business priorities are executed with the right speed and quality.

•    Work directly with the Founder/CEO on high-impact strategic and operational programs.

•    Own end-to-end execution of critical business initiatives across functions.

•    Break down large business problems into actionable workstreams, timelines and deliverables.

•    Establish clear goals, milestones, KPIs and ownership for every program.

•    Continuously monitor progress and ensure timely closure of key initiatives.

•    Work closely with Category, Supply, Operations, Sales and Product teams to drive business growth initiatives.

•    Identify gaps in business performance and develop structured solutions.

•    Drive initiatives related to category expansion, assortment, pricing, supply availability, customer experience, productivity and operational efficiency.

•    Track business outcomes and ensure that initiatives translate into measurable impact.

•    Analyse business data to identify trends, gaps and opportunities.

•    Track key metrics such as revenue, GMV, margins, order volumes, fill rate, availability, productivity, customer metrics and operational KPIs.

•    Build business reviews, dashboards and management reports for the Founder/leadership team.

•    Provide data-backed insights and recommendations for strategic decisions.

•    Work with senior stakeholders across Category, Procurement, Sales, Operations, Supply Chain, Product, Finance and Technology.

•    Drive alignment between teams and manage interdependencies.

•    Identify execution bottlenecks and proactively drive resolution.

•    Ensure action items from leadership meetings are followed through to completion.

•    Identify inefficiencies in existing business processes and operating models.

•    Design and implement scalable processes to improve business performance.

•    Drive continuous improvement initiatives across functions.

•    Build mechanisms to ensure that new processes are adopted and sustained.

•    Support the Founder/CEO on special projects and high-priority business problems.

•    Prepare presentations, business reviews, analysis and decision-making documents.

•    Conduct market, competitor and business analysis as required.

•    Support strategic partnerships, investor-related projects and other company-level initiatives.

•    Take ownership of confidential and time-sensitive projects.

•    4–8 years of experience in Program Management, Business Operations, Strategy & Operations, Business Management or similar roles.

•    Experience in high-growth startups, consumer internet, marketplace, hyperlocal, e-commerce, quick commerce or service-tech businesses is highly preferred.

•    Strong experience in managing cross-functional programs from planning to execution.

•    Experience working with business, operations or category teams is a strong advantage.

•    Strong analytical and problem-solving capabilities.

•    Ability to work with large datasets and convert insights into actionable business decisions.

•    Strong Excel/Google Sheets and PowerPoint skills.

•    Excellent stakeholder management and communication skills.

•    Comfortable working directly with founders and senior leadership.

•    Strong ownership mindset with the ability to operate independently in ambiguous environments.

We are particularly interested in candidates who have worked as Program Managers / Senior Program Managers / Business Operations Managers in fast-paced companies such as: Urban Company | Snabbit | Yes Madam | Pronto

Candidates from similar hyperlocal, marketplace, consumer internet, service-tech, quick commerce and e-commerce businesses are also encouraged to apply.

The ideal candidate is someone who:

•    Has managed complex cross-functional programs, not just project tracking.

•    Can work closely with business/category/operations teams.

•    Understands business metrics and operational drivers.

•    Can independently structure an ambiguous problem and drive it towards a solution.

•    Is comfortable working with senior leadership and multiple stakeholders.

•    Has a strong bias for action and execution.

•    Can move seamlessly between strategy, analytics and on-ground execution.

Program Management | Business Operations | Strategy & Operations | Cross-functional Program Management | Business Analytics | Category & Operations | Process Improvement | Stakeholder Management | Data-driven Decision Making | Strategic Planning | Problem Solving | Execution

•    Work directly with the Founder/CEO on company-critical initiatives.

•    High visibility and ownership across the organisation.

•    Exposure to Category, Supply Chain, Sales, Operations, Product and Strategy.

•    Opportunity to solve complex business problems in a high-growth B2B commerce environment.

•    Build and scale programs that directly impact the company's growth.

•    Fast-paced, entrepreneurial environment with significant learning and ownership.